Web Design and Web Hosting FAQs

Below are the answers to many of the questions you will have about Market Drafters' technical support.

General

What is Hosting with Market Drafters?
It is purchasing disk space, bandwidth, and related services on Market Drafters' servers.  You will be permanently connected to the Internet while getting a cost-effective solution to managing your Web site. 

What if I need help with putting my information into my Web site?
We will help you make changes to your Web site twice during each month. If you pay the annual maintenance fee, you can send additional information to us and we'll make the changes for you. If not, we provide you with an account name and password so you can log in and make necessary changes. Tutorials are available on www.marketdrafters.com to guide you through most changes.

How soon will I see my changes?
If you registered your domain with us, the changes will be updated in about an hour. Other service providers can require up to 72 hours for changes to occur.

Is your server information backed up?
Yes, the server information is backed up daily; in addition, if we design your site, as well as host it, we will maintain copies of your source code. Backups include your site and database content.
 
Domain Names

What is a Domain Name and how can I get one?
A Domain Name is your address which is typed in to an Internet browser to the user can reach your information. It is exactly like your mailing address so letters arrive in your mailbox from anywhere in the world. To provide World-wide access, a Domain Name must be registered with an ICANN accredited registrar. If you already have a domain name, there is no additional cost to use that name with Market Drafters™. If you need a Domain Name we will purchase one in your name through Market Drafters.  We'll handle the entire registration and Domain Name management process for you. If you have a Domain Name from another provider, such as GoDaddy! you will need to make sure you pay the annual renewal fee to GoDaddy!

What Domain Names can I register on Market Drafters™?
Market Drafters can register available names including: .com, .net, .org, .info, .biz, .us, and all others that are available. We utilize SRSPlus, a Network Solutions reseller, to register names because of their excellent service and high performance. Network Solutions is the oldest provider of Domain Names.

Can I transfer an existing Domain Name to your servers?
Yes, just be sure to specify that you are requesting a transfer and NOT a new Domain. You should keep the service with your current provider while waiting for your Domain Name Registrant to complete the transfer process. All e-mail and Web pages will still be accessed from your current site. When your Domain Name Registrant announces the completion of the transfer, there is a 72-hour propagation period where visitors could go to either site. At the end of the 72 hours, you should contact your previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access, you will not be able to access your domain site until they update their DNS.

How long does it take before my Domain Name is active?
Once your Domain Name Registrant announces that your Domain Name has been registered (or transferred, if applicable), it usually takes about 72 hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location. DNS Servers around the WORLD have to synch up to complete the activation.

E-MAIL

What is the difference between Mail Accounts and Mail Aliases or Redirect?
Mail Accounts e-mail is stored on a server and downloaded to your mail client. Mail Aliases are used to simply forward mail to another Mail Account.

For example, if you have the e-mail address JohnSmith@yourdomainname.com then you can have an Alias sales@yourdomainname.com that forwards or redirects all mail to JohnSmith@yourdomainname.com.

Mail Forwarding
All mail that is sent to the addresses ending with @yourdomain.com is forwarded to your primary e-mail account. JohnSmith@yourdomain.com can be redirected to JohnSmith@Gmail.com.

WEB SITE MAINTENANCE

What if I need help to Update my site?
We include two updates / month in our Maintenance Package. If you require additional updates / month, we recommend that you purchase the $10 / month Updating Package.

How do I cancel my account?
Cancellation requests for Market Drafters accounts must be received in writing via fax or postal service at Market Draftersmain office one month prior to the next billing cycle.

POLICIES

How long does it take to set up an account?
Our sign-up process means that your new account will be created within one business day (at the maximum) when you pay by credit card.

Is there any setup fees?
Yes, Market Drafters charge a one-time fee to set up the account and design the Web site.

How does Market Drafters provide technical support?
You can contact our support team by calling 847.356.7550 or Drafters@MarketDrafters.com.

Does Market Drafters' Web Hosting permit "adult" hosting? 
Pornography and sex-related merchandising is prohibited on all of our servers. This includes sites that may infer sexual content, or links to adult content elsewhere. We will be the sole arbiter in determining violations of this provision. We maintain the right to cancel any subscriber if the content is unethical in any way.

Can I use Bulk e-mail sending for promotion?
Sending bulk volumes of unsolicited e-mail, or "spamming," is in violation of Market Drafters Terms of Service and will result in termination of your account.

Do you guarantee privacy for your customers? 
Market Drafters will not share or disclose information regarding its Customers except in the event of a legal request, such as a court order, when reasonably necessary to protect the company's rights or property, or in emergencies where someone's safety is at risk.

Contact us at 847.356.7550 or Drafters@MarketDrafters.com.